Refund Policy
Thank you for choosing CoveKit. We strive to provide a reliable, developer-grade media plane infrastructure. This Refund Policy describes the terms under which refunds may be requested and processed for our subscription plans, Credit Wallet top-ups, and overage charges.
1. Subscription Plan Refunds
- Base Commitments: Monthly base subscription fees are generally non-refundable once the billing cycle begins. Subscription allocations (such as server capacities, support resources, and base participant-minutes) are provisioned immediately upon subscription.
- Grace Period for Unused Accounts: If you subscribe to a paid tier by mistake and have not consumed any participant-minutes under that paid subscription, you may request a full refund within 7 days of the transaction date.
- Cancellation: You may cancel your subscription at any time through the CoveKit Developer Console. Cancellation stops future recurring charges, but does not trigger a refund for the current billing cycle. Your subscription benefits will remain active until the end of your current cycle.
2. Credit Wallet Top-Up Refunds
CoveKit uses a pre-funded Credit Wallet to cover usage overages:
- Unused Balance Refunds: You may request a refund for any unused pre-funded credits in your Credit Wallet within 30 days of the purchase date. The refund will cover only the remaining, unconsumed portion of that specific transaction.
- Consumed Credits: Once wallet credits are consumed by active participant overages, they are non-refundable.
- Promotional Credits: Any promotional credits or free balance adjustments granted by CoveKit are non-refundable and hold no cash value.
3. Usage & Overage Disputes
- Calculations: Telemetry records (such as participant connection timestamps and bandwidth megabytes logged by our servers) serve as the primary source of truth for billing.
- Disputes: If you believe you were billed in error due to a system malfunction, please contact developer support at support@covekit.net within 30 days of the charge. We will investigate the logs and, if a platform-side error is verified, we will issue a credit adjustment to your Credit Wallet or process a refund.
4. Refund Processing and Gateways
- Merchant of Record: All refunds are processed through our secure third-party merchant of record.
- Payment Method: Approved refunds will be credited back to the original payment method used for the transaction.
- Processing Times: Once approved, please allow 5 to 10 business days for the refund to appear on your statement, depending on your financial institution and the payment gateway.
5. Violations & Policy Abuse
- Suspended Accounts: No refunds will be issued for accounts suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy.
- Chargebacks: Initiating a payment dispute or chargeback with your bank or credit card company without first contacting our support team may result in the immediate suspension of your API access and the closure of your CoveKit developer account.
6. Contact Us
If you have questions regarding this Refund Policy or need assistance with a transaction, please contact us:
- General Inquiries: info@covekit.net
- Billing & Refund Support: support@covekit.net